Security

At ElasticFlow, security is foundational to everything we do. We understand that you trust us with sensitive business data, and we take that responsibility seriously. Our security program is designed to:

• Protect the confidentiality, integrity, and availability of your data
• Continuously monitor and improve our security posture
• Maintain compliance with industry standards and regulations
• Provide transparency about our security practices
• Respond quickly and effectively to security incidents

Security is a company-wide priority, with dedicated resources and executive-level oversight ensuring our commitment is reflected in every aspect of our operations.

We maintain the following certifications and compliance standards:

Enterprise customers can request copies of our SOC 2 report and other compliance documentation by contacting support@elasticflow.app.

3.1 Cloud Infrastructure

Our services are hosted on enterprise-grade cloud infrastructure:

• Primary hosting on AWS with SOC 2, ISO 27001, and FedRAMP certifications
• Geographic redundancy across multiple availability zones
• Auto-scaling capabilities to handle traffic spikes
• DDoS protection and web application firewall (WAF)

3.2 Network Security

• Network segmentation and micro-segmentation
• Intrusion detection and prevention systems (IDS/IPS)
• Regular vulnerability scanning and penetration testing
• Strict firewall rules and access control lists

3.3 Physical Security

Our cloud provider maintains comprehensive physical security controls including 24/7 security personnel, biometric access controls, video surveillance, and environmental controls. Data centers are certified to industry standards including SOC 2 and ISO 27001.

4.1 Encryption

• In Transit: All data transmitted between you and our services is encrypted using TLS 1.3
• At Rest: All data stored in our systems is encrypted using AES-256 encryption
• Key Management: Encryption keys are managed using AWS KMS with automatic key rotation

4.2 Data Isolation

Customer data is logically isolated using robust access controls and tenant identification. Each customer's data is stored separately and is not accessible by other customers.

4.3 Data Retention & Deletion

• Data is retained only as long as necessary for the purposes for which it was collected
• Customers can request data export or deletion at any time
• Upon account termination, customer data is deleted within 30 days
• Secure deletion procedures ensure data cannot be recovered

4.4 Backup & Recovery

• Automated daily backups with point-in-time recovery
• Backups stored in geographically separate locations
• Regular backup restoration testing
• Recovery time objective (RTO) of 4 hours, recovery point objective (RPO) of 1 hour

5.1 Employee Access

• Principle of least privilege for all access
• Role-based access control (RBAC) with regular access reviews
• Multi-factor authentication (MFA) required for all employees
• Background checks for all employees handling customer data
• Comprehensive security awareness training

5.2 Customer Access Controls

• Single sign-on (SSO) integration with SAML 2.0 and OAuth 2.0
• Multi-factor authentication support
• Granular role-based permissions
• IP allowlisting for enterprise accounts
• Session management and automatic timeout
• Detailed audit logs of all access and actions

5.3 API Security

• API key authentication with scoped permissions
• OAuth 2.0 for third-party integrations
• Rate limiting and throttling
• Request validation and input sanitization

6.1 Security Monitoring

• 24/7 security monitoring with automated alerting
• Security Information and Event Management (SIEM) system
• Real-time threat detection and analysis
• Regular log review and anomaly detection

6.2 Incident Response

We maintain a comprehensive incident response plan that includes:

• Defined roles and responsibilities for incident response team
• Clear escalation procedures
• Communication protocols for affected customers
• Post-incident analysis and remediation
• Regular incident response drills and tabletop exercises

6.3 Breach Notification

In the event of a security incident affecting your data, we will:

• Notify affected customers within 72 hours of confirmed breach
• Provide details about the nature of the incident and data affected
• Describe steps we are taking to address the incident
• Provide guidance on actions you should take

We carefully evaluate the security practices of third-party vendors before engaging them:

• Security assessment and due diligence before onboarding
• Contractual security requirements and data protection agreements
• Regular vendor security reviews
• Limited access to customer data on a need-to-know basis
• Preference for vendors with SOC 2, ISO 27001, or equivalent certifications

We maintain comprehensive business continuity and disaster recovery plans:

• Multi-region redundancy for critical services
• Automated failover capabilities
• Regular disaster recovery testing
• Target uptime SLA of 99.9% for enterprise customers
• Status page at status.elasticflow.app for service availability updates

We appreciate the security research community and welcome responsible disclosure of potential vulnerabilities.

When reporting, please include:

• Detailed description of the vulnerability
• Steps to reproduce the issue
• Potential impact assessment
• Any proof-of-concept code or screenshots

We commit to responding to valid reports within 48 hours and will work with you to understand and address the issue. We will not take legal action against researchers who follow responsible disclosure practices.

For security-related questions, concerns, or to request our security documentation:

Emergency Security Issues: For urgent security matters, email support@elasticflow.app with "URGENT" in the subject line.